What?
Cross-platform employee app that covers HR services and uses AI chat-bot
Client
Aircraft maintenance company from Saudi Arabia
For whom?
For the employees of Saudia Technic. The ones who work in the fields (technicians) and the office folks
My contributions
As a Product Designer, I joined a team when they needed to implement an AI-powered HR chat and support AI-powered flow to submit a Hazard Request
Light and dark modes of the app
Part of the linear chat flow made in Figma
The AI Weakness
Like most AI bots, ours came with a big limitation: understanding natural language. We trained it on a pile of HR documents. On paper, it “knew” the policies. But in practice? Even with the right information available, it could not comprehend the questions and fall off to the error.
The quick solution was obvious: reduce the bot’s freedom. Yes, it went against the “AI magic” hype. But it guaranteed a smoother process, fewer dead-ends in conversations, and (most importantly) less frustration for employees who just wanted a simple answer without throwing their phone out the window.
Screens of the AI-led chat with examples of predefined options to answer
Not Just AI
At the first use the employee may confirm or reject the usage of AI. They can change this in the settings any moment.
Screens of the Leave Request
Part of the Leave Request flow made in Figma
Human language
The statuses in the client’s internal app were misleading, so we introduced a new status system to notify the employee about their Leave Request status.
Unfortunately, it was not possible to reduce the number of statuses or merge some of them. But at least they were not utterly technical.
Screen of the dashboard where HR can manage employees’ feedbacks and requests
